Experience and Areas of
Practice
Kind Compass PTY LTD brings
extensive experience supporting people with complex and layered needs across a
range of systems and settings.
As a Specialist Support
Coordinator, Kind Compass has supported participants with complex medical
conditions, complex behaviours and high support needs. This includes experience
working alongside people involved with the justice system, youth justice and
child safety, as well as participants with autism spectrum disorder,
neurological conditions and acquired brain injury.
Our experience also includes
supporting people living with conditions such as motor neurone disease,
Parkinson’s disease, Ehlers-Danlos syndrome and other neurological or
degenerative conditions.
This experience informs our
approach to risk management, collaboration and ethical decision making.
Supports are always tailored to the individual, their goals and their
circumstances, and delivered in line with NDIS Practice Standards.
Support Coordination
Services
Kind Compass PTY LTD provides
Specialist Support Coordination (NDIS Level 2 and Level 3) in line with
the NDIS Practice Standards and the NDIS Code of Conduct.
Our services support
participants who experience higher levels of complexity, risk or vulnerability,
and who require coordinated, skilled and responsive support to navigate the
NDIS and broader service systems.
Who Specialist Support Coordination is for
Specialist Support Coordination may be appropriate for people who:
- Have complex or multiple disabilities
- Experience significant psychosocial disability or mental health challenges
- Are involved with multiple service systems or stakeholders
- Experience frequent changes, instability or service breakdowns
- Require risk management, crisis support or escalation
- Have informal support networks that are under pressure or limited
- Require skilled coordination to stabilise supports and build long term capacity
Support Coordination is tailored to individual needs and circumstances and is delivered at a pace that respects participant choice, readiness and capacity.
Level 2 Support Coordination
Level 2 Support Coordination focuses on building a participant’s capacity to understand and implement their NDIS plan, coordinate supports and strengthen independence over time.
Level 2 services may include:
- Supporting understanding of the NDIS plan and funded supports
- Assisting to identify priorities, goals and risks
- Coordinating and connecting with appropriate service providers
- Supporting service agreements and coordination of supports
- Facilitating communication between providers and stakeholders
- Assisting with problem solving and navigating challenges
- Monitoring how supports are working and identifying when changes may be needed
Level 3 Specialist Support Coordination
Level 3 Specialist Support Coordination is designed for participants with highly complex needs, significant risks, or situations requiring intensive coordination, advanced problem solving and system level intervention.
Level 3 services may include:
- Coordinating multiple services across complex or high risk environments
- Managing critical or emerging risks and supporting escalation where required
- Supporting crisis response and stabilisation of supports
- Facilitating multidisciplinary collaboration and complex stakeholder engagement
- Supporting resolution of service breakdowns or provider conflict
- Assisting with transitions, major life changes or system navigation
- Supporting informed decision making in high pressure or complex situations
Level 3 Support Coordination is responsive, flexible and guided by the need to promote safety, stability and sustainable outcomes.
What Support Coordination does not include
- Delivering direct supports, therapy or personal care
- Guaranteeing specific outcomes, funding decisions or NDIS plan changes
- Making decisions on behalf of participants
- Replacing informal supports, guardians or nominees
Support Coordination is collaborative and capacity building. Outcomes depend on individual circumstances, participant choice, provider availability and NDIS processes. Our role is to guide, coordinate and support, while respecting participant autonomy and choice at all times.